When troubleshooting or reproducing an issue on the platform, Support may request you to capture browser console and network logs in Google Chrome.
Please follow the steps closely to ensure you capture both the console and network logs.
Log out of the Amplio Learning Platform
Open a new browser tab in Google Chrome
Open the Developer Tools menu:
Select the three-dot menu in the upper right corner of the Chrome window
Select More Tools
Select Developer Tools
Prepare to capture logs. From the Developer Tools menu:
Select Console to view the browser console activity
Select the Preserve Log option for the Console tab
Select Network to view the browser network activity
Select the Preserve Log option for the Network tab
Log back into the Amplio Learning Platform and replicate the issue you are reporting. You will see the network log populating with data as you interact with the platform.
When you are done replicating the issue, you will need to save both the console and network logs separately. To save the network log:
Right-click on any Name in the first column of the network log
Choose Save all as HAR with content
Give the file a name
Select Save
Save the console log:
Select the Console tab in the Developer Tools menu
Right-click anywhere on the console log
Choose Save as
Give the file a name
Select Save
You can now log out of the platform and close the browser tab. When Support requests these logs, they will also let you know how to transfer them.