During a session, the Amplio platform checks your student's devices for compatibility and monitors their activity for signs of service disruptions. For basic issues, you will see a small, red triangular Tech Assist icon next to the connected student's name in the active student's list.
When the Tech Assist icon is visible:
Select the student's icon to reveal a brief message explaining the identified problem.
Select the How to help? link
Review the more detailed explanation of what the issue is and how to resolve it. In some cases a link to more specific help is available.
The tech assist notifications include:
Not supported device: When the device on which the student tries to log in is not supported
Not supported OS: When the operating system of the device on which the student tries to log in is not supported
Not supported OS version: When the operating system version of the device on which the student tries to log in is not supported
Not supported browser: When the internet browser from which the student tries to log in is not supported
Not supported browser version: When the internet browser version from which the student tries to log in is not supported
Weak internet connection: When the studentās internet connection is poor
Lack of permissions: When the student needs to give permissions to the internet browser to allow the usage of the microphone and/or camera
Not enough CPU: When the student's central processing unit (CPU) lacks sufficient power to run a smooth session
Studentās focus changed: When the student does not have Amplio as their primary tab on the internet browser.
If your student needs further assistance, you may need to refer them to your local technical support or report the details to Amplio Support at support@ampliolearning.com or
(888) 317-7077.
Important: Please do not send any screenshots containing personal identifying information (PII) via this support email address or any other non-secure channel such as a Zoom screen share or WhatsApp message.